You got questions ? We got answers.

Please be aware your package delivery might experience delays that due to COVID-19 restrictions.

 

  • When will my order ship?

All in-stock orders are typically shipped within 1-2 business days from our dispatch center in Sydney, Australia via Australia post. You will receive an email with your tracking info once your item has shipped.

 

  • How much do you charge for shipping ?

Shipping rates are automatically calculated at checkout before payment and start at AUD 10 for standard shipping within Australia.

 

  • Do you ship internationally?

Yes, we ship orders internationally via Australia Post. Shipping rates are automatically calculated at checkout before payment.

Please note that international shipments might be subject to custom fees. These fees are not included in your order. Please contact your local authority for more information.

 

  •  Do you accept returns or exchanges?

Yes, we offer a 30 days return or exchange policy from the date the order was placed.


To be eligible for a return, your item must be unused, and in the original condition. It must also be returned in the original By Noué branded packaging.

 

  • Where is my refund?

Once your return has been approved, we will notify you by e-mail, and a credit will automatically be applied to your original method of payment.

 

  • I made a mistake : can I edit or cancel my order ?

We ship orders as quick as possible, and are unable to cancel or edit confirmed orders. If you still need to amend your order after receiving it, you can exchange your product within 30 days of the purchase date.

  • I made a mistake : can I change my shipping address?

We ship orders as quick as possible and might not be able to amend your shipping address before your order is processed or shipped.

However, we aim to please, and will do our very best to assist. If you made a mistake with your shipping details, contact us with your order number and the new shipping address.

If your order had already shipped, we recommend reaching out to the shipping carrier to have your package intercepted, and redirected to the correct address.

 

  •  What sizes do you offer ?

By Noué is an inclusive brand. We offer sizes from S/XS up to 3XL. Our international size guide is available here.

All sizes mat not be available at the time of purchase, and we do offer pre-order options on most items.

 

  • How do pre-orders work ?

When a product is out-of-stock or soon to be launched, we offer a pre-ordering option. You will not be charged until pre-order ships and you are free to cancel your pre-order at any time. We will provide you with an expected shipping timeframe, and process your order as soon as possible.

 

 

Don't see your question here? Drop us a line at hey@by-noue.com.